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Urgent Treatment Centres

Urgent care is currently available through a range of services, including: 111, pharmacies, minor illness services, urgent care clinics in GP practices, minor injury units, out-of-hours GP services, and home visiting services, right the way through to A&E. The development of urgent treatment centres gives us the opportunity to pull together these services and make it easier for people to find help quickly and know where they need to go for support.

A public workshop to help develop east Kent plans for urgent treatment centres was held in February 2019.

The workshop was designed for the public to:

  • help develop plans for urgent treatment centres
  • hear and contribute to the development of the wider plans for urgent care across east Kent and how services will be provided differently in the future, with more care being provided by GP practices and a wider team of professionals
  • hear about improvements to NHS 111 and the clinical advice service


The presentation that started the discussions at the event is below, as are the national standards expected for UTCs:


Ahead of this workshop we collected patients’ experience of existing services through face-to-face surveys in A&E, urgent care centres and minor injury units. The full report is here, a summary was presented at the event to aid discussions.

The report from the event is here.

What people told us has helped influence our decision to commission three urgent treatment centres, one at each of the main hospitals in east Kent, and a community network of urgent treatment based in the community hospitals and some large GP practices such as Estuary View, Whitstable which has piloted a community based urgent treatment centre. 

The service specification reflects the national standards required and our local priorities for high quality healthcare for our local population.